We will happily refund or exchange items within 30 days of purchase. We do not accept returns on earrings for hygiene reasons, unless the item is faulty upon receipt of purchase.

To be eligible for a return please ensure the following:

  • Product must be unused and in the same condition that you received it
  • Product must be in its original packaging
  • Request must be submitted within 30 days of purchase
  • Customer is responsible for all shipping costs unless the item is damaged or there was a packing error


  1. Submit request through our Returns Centre Portal
  2. Within 1 business day you will receive your return/exchange confirmation email, including our return address.
  3. Your exchange or refund will be processed within 2 business days upon receipt of the returned item/s. You will be notified by email once this has been processed.
  4. If any questions, please contact us via email: support@spiritusstones.com