We will happily refund or exchange items within 30 days of purchase. To be eligible for a return please ensure the following:

  • Product must be unused and in the same condition that you received it
  • Product must be in its original packaging
  • Request must be submitted within 30 days of purchase
  • Customer is responsible for all shipping costs unless the item is damaged or there was a packing error

 RETURNS & EXCHANGES PROCESS:

  1. Submit request through our Returns Centre Portal
  2. Within 1 business day you will receive your return/exchange confirmation email, including our return address.
  3. Your exchange or refund will be processed within 2 business days upon receipt of the returned item/s. You will be notified by email once this has been processed.
  4. If any questions, please contact us via email: support@spiritusstones.com