12 MONTH SPIRITUS GUARANTEE
Jewellery is made to be worn, loved and lived in.
We create every Spiritus Stones piece to become part of your everyday — not something you're afraid to wear.
That's why every eligible Spiritus Stones piece purchased in Australia is supported by our 12-Month Spiritus Guarantee.
For the first 12 months from purchase, if your jewellery needs repairing and you still have the piece, we'll repair it for you, complimentary.
Whether a bracelet needs restringing, a component needs repairing, or your piece simply hasn't held up as expected, we're here to help.
Because jewellery made to mean something should be made to live with you.
WHAT THE SPIRITUS GUARANTEE COVERS
For 12 months from the original date of purchase, the Spiritus Guarantee provides a complimentary repair service for eligible Spiritus Stones jewellery purchased in Australia.
Our guarantee isn't limited to manufacturing defects. If you still have your jewellery and it needs repairing during the 12-month guarantee period, we'll assess the piece and, where repair is possible, repair it for you without charge for materials or labour.
The Spiritus Guarantee applies to the repair of jewellery that is returned to us and does not cover jewellery that has been lost or stolen.
You are responsible for safely sending your jewellery to Spiritus Stones. Once your repair is complete, we'll cover the cost of sending it back to you within Australia.
The Spiritus Guarantee is provided in addition to your rights under the Australian Consumer Law. It does not replace, restrict or limit those rights.
HOW TO MAKE A SPIRITUS GUARANTEE CLAIM
Within 12 months of purchase
1. Contact us first
Email support@spiritusstones.com before sending your jewellery to us.
2. Tell us about your piece
Please include your order number or other proof of purchase where available, the name of the piece, a brief description of the repair required, and clear photographs showing its current condition.
3. Wait for our return instructions
Our team will review your request and provide instructions for sending your jewellery to us. Please don't send jewellery to us before contacting our team.
4. Send your jewellery to Spiritus Stones
You are responsible for the cost and safe delivery of your jewellery to us, except where your rights under Australian Consumer Law provide otherwise.
5. We'll take care of the repair
Once received and assessed, we'll complete the eligible repair at no charge under the Spiritus Guarantee. We'll also cover the cost of sending your repaired jewellery back to you within Australia.
REPAIRS AFTER 12 MONTHS
We want your Spiritus Stones jewellery to be part of your story for much longer than 12 months.
If your jewellery needs repairing after the 12-Month Spiritus Guarantee period has ended, please contact us at support@spiritusstones.com.
Where possible, we'll assess the repair and provide you with a quote. Repair costs are determined individually depending on the piece, its construction, the gemstones or components required, and the work involved.
You are responsible for safely sending your jewellery to us. Your agreed repair fee will include the repair, applicable materials and labour, and return postage within Australia.
Please contact us before sending your jewellery.
The expiry of the 12-Month Spiritus Guarantee does not mean that your rights under Australian Consumer Law have ended. Consumer guarantee rights can continue for a reasonable period depending on the product and circumstances.
IMPORTANT INFORMATION
The 12-Month Spiritus Guarantee is currently available for eligible Spiritus Stones purchases in Australia and runs for 12 months from the original date of purchase.
The Spiritus Guarantee provides a repair service for jewellery that can be returned to us for assessment. It does not provide replacement jewellery for pieces that have been lost or stolen.
Spiritus Stones reserves the right to assess the condition of a piece and determine whether a repair is reasonably possible.
If we're unable to reasonably repair your piece, we'll contact you to discuss the available options.
Nothing in the Spiritus Guarantee excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
The following rights apply in addition to the benefits provided by the Spiritus Guarantee:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
That is the mandatory wording specified by the ACL for a warranty against defects covering goods.
CONTACT & CLAIM DETAILS
Address:
Spiritus Stones Repairs
PO Box 7407
Alexandria NSW 2015
Australia
Email: support@spiritusstones.com
Phone: (02) 9138 1883
All Spiritus Guarantee claims and repair requests should be initiated by email at support@spiritusstones.com.